1.Item not received:
★Delivery on the way:
(1).Package detained by customs: Handling customs clearance is the buyer's responsibility. Therefore, if the package is detained, you will need to contact the customs authorities to retrieve it. Please feel free to contact us if you require any documents for customs clearance (such as an invoice).
(2).Delivery status not updated for an extended period: If the package status remains unchanged for a long time, we recommend contacting the local branch of DHL, UPS, FedEx, TNT, or USPS to make inquiries; meanwhile, we will also verify the package's status with the logistics provider. Please feel free to stay in touch with us until the package is successfully delivered.
★Unsuccessful delivery:
(1). If the parcel cannot be successfully delivered due to an incorrect or incomplete address provided by the buyer, we will not be responsible for any loss, delay, or additional costs resulting from the incorrect address.
(2). If you didn’t receive your package, please contact your local express company to apply for the lost package investigation code and send it to us. Once the parcel is confirmed to be sent to a wrong address or lost by the shipping company after the investigation, we can resend a new parcel to you or offer you a full refund.
2. 30Days No Reason to Return / Refund/ Exchange
We have a 30-days return/refund/exchange policy, if you want to return an item, please contact us within 30 days once the package is delivered, please send an email to this email address: service@wavymy.com. We will not accept the order of returning the package without permission. When you contact us, please provide a photo or video of the product, please ensure that the product remains intact, if the hair has been used, cleaned, or damaged, we will not accept the return. We will provide you a return address, please return it to the address. After shipping the return package, please send us a photo of the package and the return tracking number.
(1) If you need to change the hairstyles, color, size, and density, please keep the hair in original condition and contact us, we are very happy to return and replace the products. But you need to pay the return postage.
(2) If you received the wrong package, please contact us, after we confirm it, we will help you return and exchange the correct product for you. We will pay the return postage.
(3) If you open the package and finds that the product is damaged or has quality problems, please contact us and send us pictures/video immediately, after we confirm it, we will help you replace or return the product, and pay for the return postage.
★We shall not be responsible for the loss due to the buyer make hair shedding, breakage of hair, or lace caused by improper care, which results in the product being unable to be used.
Note: Return address: 4437 PARK DR STE E ,NORCROSS, GA 30093. After we receive the return package, we will check it, if everything meets the requirements, we will give you a full refund within 24 hours and the money will be returned within 3 working days.
3.Kindly reminder:
★If you want to return it within 30 days, please keep the item in original condition, factory condition, as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut. Items have been used or washed is not allowed to return any more.
★What does "returned in the original condition" mean?
This means the hair extensions have:
(1) Hair has NOT been washed, conditioned, installed, colored, curled, bleached or worn.
(2) Ties have NOT been cut and the hang tag is attached.
4.Precautions
(1) If you want to return within 30 days, please keep the original condition of the item, and the items that have been used or washed cannot be returned. (All returned items should be sent in their original condition and package. Products must be unwashed, conditioning, installed, colored or bleached)
(2) Should I contact you before Return My Parcel?
Yeah, sweetie, we will add notes to your order before package being returned, so please do not return the parcel before contacting us. You must send us an email before we can return our merchandise. We do not accept shipments directly.
(3) Products purchased during the promotion and during the price reduction period are not refundable.
(4) Customers are responsible for return shipping costs and customs duties. If the return is due to buyer preference (Such as dislike, change of mind, or ordering the wrong product/size), a fee of $20–$50 will be deducted from the refund to cover shipping and handling.
When we cover the return shipping cost, the shipping cost cannot exceed $10. Please select the USPS when returning the product.
(5) If the value of the returned items exceeds £60 or $75, we recommend using a trackable shipping service or purchasing shipping insurance; we are not liable for any loss incurred during the return process.
(6) If there are signs of use when the return is received, a fee of 50%-60% will be deducted based on the degree of use. If the hair has been washed or used for an extended period, rendering it unsuitable for resale, we may even refuse a refund.
5.Order Cancel or Change:
If you need to cancel or change your order, please contact us in time, we will cancel/change it for you before shipping the order out. But if the order is confirmed to be shipped out, we can’t cancel the order directly. We can negotiate a better solution.
Custom wigs usually take 10-15 days. If your order is a speical custom hair, like cap size/color, once the order has already begun to be customized, we can’t cancel or change it, because the size/color is only for you.
Contact our Email : service@wavymy.com
Whatsapp :+86 18738366717