Q1: About Us ?
A1: We have own hair factory that have professional manufacturer with high technology and rich experiences workers. Our products are made from 100% unprocessed pure natural virgin human hair, since doing business,we provide customers with healthy, safe and durable high-quality hair and friendly service.
Q2: Is the hair 100% Human Hair ?
A2: Our hair are made of 100% unprocessed virgin human hair. We promise we don't use different sources on our weave hair, our hair is 100% human hair, we do not use any animal or synthetic hair in our products and ensure good quality. If you don't believe it, you can do a burn test.
Q3: How long can the hair last ? How to take care well of the hair ?
A3: It can last 6 months at least if you take care of it well.
Maintenance Manual:
1. Detangle hair gently before washing. Do not rub or twist hair when you wash the hair.
2. Wash the hair gently in warm water with hair conditioner.
3. Blot out excess water with towel and allow hair to dry naturally.
4. Use wide-tooth comb (Straight/ Body Wave/ Loose Wave) or finger (Deep Wave/ Water Wave/ Kinky Curly) detangle the hair.
Q4: How To Keep Human Hair Wig Shape ?
A4: While you're sitting at home, take it off and put it on a wig stand. The stand will help keep its shape and taking it off your head takes away from your own tugging and pulling hairs out.
Q5: Can they be straightened, curled?
A5: Treat the hair as if it is your own. Use a flat iron/straighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.
Q6: How do I place an order?
A6:Step 1. Search or find the product you like according to the category page;
Step 2. Select the product specifications and click on "Buy Now" or "Add To Cart ;
Step 3. Fill in the address information and select the shipping method and payment method, and then click the "Place Order" button.
Step 4. Go to the payment platform to complete the payment.
Q7: I can't track my order using the tracking number provided. What can I do?
A7: Please contact customer service to confirm the tracking number & shipping information. You can contact us through our live chat or message us by Email: service@wavymy.com.
You may also contact the shipping carrier to confirm if the order was shipped. Sometimes the carrier can take 1-2 days to update shipping information on their website.
Q8:About Refund:When will I get my refund?
A8: Please take it easy that the fund is guaranteed as wavymy knows how important your money is and we make sure that the refund is handled accordingly.
Usually, it takes 1-10 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by wavymy.
When customer service informs you that your refund has been completed, your money will usually be returned to the bank card or account you paid for.
PayPal: usually 1-5 working days
Credit card: usually 1-10 working days
Quad pay: usually 1-10 working days
You may check the order details to confirm whether the refund has been successfully processed, please feel free to contact your bank (please provide the ARN to your bank if there is) to follow up on the Refund status.